The dispensary is very busy around bank holidays and need at least two Working days notice to process requests. Please refrain from if not due at this time to prevent further back log thank you
Please do not call to find out if your prescription is ready and give us two FULL working days before you collect.
To use this service you will need to register. You can either register by coming to reception with a form of photographic ID and you will be issued a registration form which will allow you to sign up to the new service. Or you can register directly though the link and then bring a form of photographic ID to reception for the registration to be completed. The new service can either be accessed on our appointment page via the online appointment link or through the above link.
Any medication you need following a consultation will be dispensed at the time. If you feel you can be helped with medication but without a consultation, your request will be passed to the doctor. Whenever possible requests for repeat prescriptions should, for the sake of accuracy and safety, be made in writing, preferably on the counterfoil of the previous computerised prescription. There are various methods to order your repeat prescriptions:
- Online: You can order your repeat prescription directly through this site via the online appointment page or through the above link. In order to register please come to reception with two forms of ID and the receptionist will print you off your registration form.
- In Person: Handing in the counterfoil of the previous computerised prescription during the hours of 9.00 am to 6.30 pm. Two full working days are required to process requests and the cut off time for each working day is 5.00 pm.
- Post: We can receive requests for medication by the regular postal service or by patients dropping their requests into our letterbox after working hours and at the weekend.
- By Telephone: If you need make a request by telephone, please ring our Prescription Line on 01823 490903 between the hours of 11.00 am - 1:00 pm. As safety guidance discourages telephone ordering of prescriptions this service is intended only for those patients who have no other means of ordering their prescritions.
Repeat prescriptions can be dealt with only on the authority of a doctor and two full working days notice are required to process each request - please don't wait until you have run out.