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Noticeboard

Appointment System

When you call for a doctor’s appointment, you will be asked whether your need is:

URGENT, ACUTE OR ROUTINE

In order to help categorise your appointment, and ensure you see the most appropriate person, the receptionist may ask you if you can share the nature of the problem or issue. Please be assured that this information will be treated confidentially.

Named GP   

If you would like to know who your named Doctor is please ask reception when you next visit the surgery.

Friends and Family Test

The Friends and Family test has recently been added to our website. it is your chance to provide feedback on your experience of the surgery.

Staff Training  

The surgery will be closed for staff training on Thursday 7th September from 1.00 pm until 4.30 pm.

Patient Group Meeting

Everyone welcome to join us! We look forward to hearing your comments and suggestions. Please contact reception to find out how to participate.

Repeat Prescriptions

You can now order your repeat prescriptions through the online Prescriptions link. If you wish to register to do so please complete the patient online registration form and bring it along to reception with two forms of ID, one photographic and one proof of address so we can give you the registration information. If you are already registered to use online appointments you do not need to register again.
Gentle Exercises Classes

In association with Age UK, the Health Centre hosts Gentle Exercise Classes on Wed lunchtime 1.30-2.30 pm.  No need to book. Just turn up in comfortable clothing by 1.25 pm.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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